Edna is a dynamic Operations and Support Officer at Hermon Research, combining a background in penology, social work, and entrepreneurship with a passion for efficient, people- centered operations. Driven by a commitment to creating positive change, she brings empathy, resourcefulness, and organizational skills to the research environment, ensuring that teams can focus on their core work without disruptions. With a foundation in social work and humanitarian engagement, Edna is adept at building relationships, fostering teamwork, and supporting diverse groups. As a penologist, she understands the importance of root-cause analysis and strategic thinking, skills that translate into her role in overseeing processes and managing complex projects. Her experience in working with marginalized communities has taught her the value of clear communication, patience, and adaptability—qualities that make her a reliable support for research teams. At Hermon Research, Edna applies these skills to streamline operations, improve workflow, and enhance team collaboration. Her diverse background gives her a unique perspective on research support, one that values understanding, efficiency, and the well-being of everyone involved. Through her work, she strives to create an environment where both individuals and projects can thrive, reflecting her belief in the transformative power of effective support systems.